Exchange Policy

 

Exchanges are only allowed (on full-priced items) within 7 days. If an order was delivered, the 7 day period starts once your order has been delivered. There will be no refunds issued on any STREET LINES ® items.  No Exchanges allowed on any sale item/s. If a size or style is not available to exchange for, a credit note (valid for 3 months) will be issued via email. A Credit Note is only issued for full-priced items.

 

For any Pre-Order Style : These items are made according to order placed. There are no exchanges allowed unless extra stock is available. Returns will automatically be granted an Online Credit unless for an exchange of any available items. No returns, exchanges or Online Credits are allowed on a garment that has been customised ( added length etc.) Returns to us will be at your expense if delivered. If in Cape Town returns will happen at the Workshop Modesty Store. You are expected to notify us within 7days for any return. Please note that Ready ship dates are the production timelines  from the date orders close. Ready ship dates can be extended due to the current loadshedding crisis which affects production timelines.

Should your sizing be incorrect (on full-priced items), or the item was not suitable (on full-priced Items), you are expected to notify STREET LINES ® within 7 days of receiving the item/s to info@streetlines.co.za and exchange for a different size or any other available item. Returns/Exchanges to us are at your expense. You are allowed one free courier charge for item/s returned/Exchanged from us (once exchange item is received) within this period; thereafter, you will be billed accordingly for additional courier charges

*Expected arrival of products falls between 2 – 4 working days; the client has 7 days to inform STREET LINES ® of any exchanges or faulty items after the item is received.

Please note that any items that are ‘defective’ that are returned, will not automatically result in a refund. If the item was found to have been worn/ the item was damaged due to negligence, STREET LINES ® reserves the right to return the item to the recipient, cost to the client.

STREET LINES ® endeavors to offer you competitive prices on current products; your total order price will include the price of the purchase, plus any applicable sales tax and shipping charges (on the day of shipping). STREET LINES ® reserves the right to change pricing at any time without prior notice.